Toufic Kourbeh

Toufic Kourbeh

Contact#: (267) 207-5371
Address: Philadelphia, PA
Mail: kourbeh@live.ca 
LinkedIn: Toufic Kourbeh 

Eligible to work for any employer in the United States and Canada

Telecom & Wireless Product Leader | WiFi7 | FWA | 5G | Driving Innovation & Market Growth

Telecom & Wireless Director with 16+ years leading customer experience, network deployment, and service delivery across telecom, wireless, and cloud ecosystems. Proven record managing end-to-end rollout projects, customer satisfaction initiatives, and technical service delivery for large-scale 5G, FWA, WiFi, and OSS/BSS systems. Skilled at customer journey ownership, RMA and service quality improvement, cross-functional collaboration, and training. Recognized for mentoring teams, building executive alignment, and driving continuous improvement to accelerate deployments, reduce costs, and improve customer outcomes.

CORE COMPETENCIES

  • Customer Experience Leadership: Post-sales support, escalation management, executive reporting.
  • Market & Competitive Analysis: Sizing, trend forecasting, benchmarking, competitive intelligence
  • Transformation & Innovation: AI/ML, digital transformation, SaaS/OSS/BSS modernization, cloud-native adoption.
  • Team Leadership: Coaching, mentoring, and scaling high-performing cross-functional teams
  • Led end-to-end CPE architecture design, qualification, and vendor selection for WiFi 6E/7 gateways and mesh systems, and extenders, from RFP to mass deployment, EasyMesh, and carrier-grade reliability standards
  • Product Strategy & Category Management: Roadmaps, GTM, lifecycle, competitive benchmarking
  • Voice of the Customer: CX strategy, attachment models, loyalty/retention, analytics
  • Technical Expertise: WiFi7, FWA, 5G, CBRS, OSS/BSS, cloud orchestration, RDK-B, OpenSync
  • Drove make-vs-buy decisions for critical CPE modules, balancing cost, performance, features, and roadmap alignment.
  • Led roadmap planning, prioritization, and investment analysis for enterprise broadband and residential connectivity platforms, ensuring alignment with executive KPIs and business targets.
  • Built and delivered executive dashboards and Go/No-Go reports for major product releases, driving high-visibility launch readiness across marketing, ops, and engineering.
  • Oversaw OSS/BSS integrations and transformation projects involving network management, billing systems, and customer ordering flows.

NOTABLE HIGHLIGHTS

  • Led the end-to-end design and developmentof WiFi7 and FWA CPE, as well as BSS/OSS architecture, enhancing provisioning efficiency, reliability, and scalability while driving innovation in next-gen connectivity.
  • Architected and integrated IoT solutions, including LwM2M, LoRa WAN, MQTT, Thread, and BLE, developed NB-IoT workflows, and conducted in-depth research on WiFi convergence with 3GPP R15-R16 (MPTCP & DSDS) for FWA and wireless integration.
  • Collaborated with R&D and emerging technology teamsto drive new product development (NPD) and enhancements, aligning with industry trends and market demands.
  • Defined and executed PRD and TRD technical requirements, working closely with vendors to ensure on-time product deliveries, quality adherence, and SLA compliance.
  • Drove cross-functional alignment, partnering with engineering, sales, marketing, and emerging technology teams to ensure seamless product launches and strong market adoption.
  • Continuously monitored product performance, identifying and resolving issues through data-driven decision-making, leading to efficiency improvements and enhanced customer experience.

PROFESSIONAL EXPERIENCE

Wireless Product & Systems Consultant | Dallas, TX | Feb 2025 – Present
Advising AI-driven telecom startups and established wireless providers on end-to-end product and systems development.

  • Developed strategic frameworks and business cases for WiFi7 and AI-driven connectivity solutions.
  • Partnered with executive teams to evaluate partnerships, vendor negotiations, and competitive positioning.
  • Advise mobile and AI-driven telecom providers on end-to-end product development and GTM execution.
  • Authored PRDs and launch playbooks for WiFi7 gateways, wearables, and accessories ensuring IEEE/WFA/WBA compliance.
  • Authored deployment playbooks for WiFi7 gateways and accessories, including RMA process improvements and customer training programs.
  • Partnered with executive teams on vendor selection, rollout planning, and issue escalation resolution.
  • Developed AI-enhanced analytics to track device performance, customer engagement, and revenue KPIs.

Director, CPE Product Management (WiFi7, 5G, IoT, FWA and Extenders)
Charter, Denver, CO | Mar 2023 – Nov 2024

  • Developed Ethernet based CPE on a Plume/Open Sync-based and RDK WiFi solution, significantly enhancing network performance.
  • Conducted extensive market analysis to identify emerging opportunities in MDU and residential CPE sectors, leading to targeted product development and increased market share
  • Developed and executed comprehensive product roadmaps aligned with business unit objectives, resulting in successful launches of WiFi7 and FWA products across multiple markets
  • Led a high-performing team of product managers and analysts, mentoring the team, developing cross-functional collaboration with peers and other teams to build consensus, making decisions, and achieving peak productivity.
  • Established and maintained strategic partnerships with sales, marketing, procurement, engineering, and key OEM vendors like Qualcomm and Broadcom to enhance product design, quality, and market reach.
  • Engaged higher-level leadership in navigating sensitive tradeoffs involving emerging XR trends, new technology standards, and WiFi-specific certifications.
  • Product Roadmap Development: Collaborate closely with the Different business units to define and prioritize product roadmap and product growth.

Director, Product Management Technology Systems B2B, MSOs
Rakuten, San Mateo, CA (Remote) | May 2020 – Jan 2023

  • Provided expert analysis of system elements, recommending impactful changes that improved system efficiency by 70%.
  • Optimized project workflows by translating technical requirements into effective systems, applications, and process designs.
  • Directed successful identification, justification, and design of OSS interface solutions that enhanced operational capabilities.
  • Managed cross-functional teams across engineering, DevOps, sales, and customer success to ensure aligned product delivery
  • Created detailed product requirements and specifications based on market research and customer feedback
  • Managed a team of software quality engineers and DevOps to test and validate 5G CBRS network integrations with BSS/OSS platforms, ensuring seamless alignment with solution designs that dominate the market.
  • Architected, engineered, and developed comprehensive network management systems from the ground up, driving implementation and continuous monitoring while elevating engineers’ expertise based on SaaS and CaaS to build our PaaS.

Xfinity WIFI Senior Wireless Engineering Manager
Comcast, Philadelphia, PA | June 2015–May 2020                

  • Managed a technical test lab for the WBA NGH provisioning standardization working group, achieving key business objectives through advanced data analytics on CPEs.
  • Led product development initiatives for carrier-grade WiFi solutions across multiple markets
  • Enhanced carrier-grade WIFI standards by developing and integrating tools with cross-functional teams to maximize data offload effectively.
  • Monitored Xfinity WIFI outdoor and SMB network performance, automating incident alerts and troubleshooting issues using FCAPS.
  • Defined specifications and metrics for new outdoor and next-generation access points exceeding business requirements.
  • Conducted comprehensive market analysis to inform product roadmap decisions makers
  • Boosted WIFI customer experience by creating and implementing Xfinity WIFI customer experience probes for IoT, Android, and iOS platforms, resulting in substantial improvements in user satisfaction.

EARLY CAREER

  • RF Optimization Senior Engineer | Telus | Montreal, Canada, Feb 2015 – May 2015
  • Wireless Network Engineer | Comtech| Calgary, Canada, Aug 2013 – June 2014
  • Pre Sales Senior-Network Engineer | Teoco Corp | Montreal, Canada, July 2011 – June 2013
  • Senior RF Optimization Engineer | Videotron | Montreal, Canada, Feb 2011 – July 2011
  • RF Optimization Technical Officer | Ooredoo, Doha, Qatar, Nov 2000 – Feb 2011

EDUCATION

Bachelor of Science, BSc in Computer Engineering
Damascus University | Damascus, Syria
September 2000

CERTIFICATES

  • Certified WIFI Wireless Engineer: CWNA (Certified Wireless Network Administrator)
  • CWSP (Certified Wireless Security Professional)
  • CWDP (Certified Wireless Design Professional)
  • CWAP (Certified Wireless Analysis Professional)

HONORS & AWARDS

  • 2017 WBA Key Contributor Award, May 2018
  • WBA Wireless Broadband Alliance

TECHNICAL SKILLS

  • Network Security System
  • Carrier WiFi Management
  • LAN & WLAN Networking
  • Post sales
  • Team work
  • Track progress
  • Performance Management